You can request duty refunds via the CARM Client Portal (CBSA Assessment and Revenue Management) for various reasons such as drawback programs, adjustments, appeals (re-determinations), or duplicate payments. This is done by submitting claims or appeals for specific transactions, ensuring you have a valid BN15 account and required documentation, and using features like statements of adjustment for overpayments or returns.
Key Refund & Adjustment Options
Duty Drawback: For goods re-exported or used in manufacturing, claim refunds via the portal using your BN15 account and providing documentation.
Statements of Adjustment & Appeals: For corrections after payment (e.g., wrong classification, value), use this section in the portal to request re-determination within 90 days.
Disbursements (Credit Balances): If you have an eligible credit, the portal can automatically disburse it if your account meets criteria (no debt, active status, etc.).
Duplicate Payments/Errors: File a claim using Form B2 (or its CARM equivalent) for clerical errors or duplicate payments, attaching supporting documents.
How to Access & File
Sign In: Access the CARM Client Portal using your GCKey or Interac sign-in.
Register: Ensure your business (BN15) is registered and you have access.
Navigate:
– For appeals/adjustments: Menu > Declarations > Statements of Adjustment & Appeals.
– For drawbacks: Use the specific drawback claim function.
Submit: Follow prompts, select the correct reason code (e.g., for origin, value, classification), and upload required documents (invoices, permits, proof of return).
Important Considerations
Timelines: Appeals for re-determination must generally be filed within 90 days of the decision date.
Documentation: Always attach proof like invoices, proof of export, or original accounting documents.
Self-Clearance: For self-cleared goods, you may print and present the CAD (Commercial Accounting Document) at the POE.
Get Expert Help with CARM Refunds
Need help navigating the CARM Client Portal or filing your refund or drawback claim correctly? Argo Customs Brokers can assist with everything from BN15 registration to submitting Form B2 claims and supporting documentation.
Contact us today for a consultation and avoid refund delays or claim denials.